EV Service Production Lead

Rivian

Bethel Park (Allegheny County)

On-site

USD 79,700 - 105,570

Full time

14 days+

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Job summary

Rivian in Pennsylvania seeks a Service Production Supervisor to lead the service center operations, directing vehicle flow, coaching technicians, and ensuring a seamless, high-quality service experience for Rivian owners.

You will orchestrate daily production rhythms, prioritize workloads, coordinate with Parts and Service Advisors, and drive continuous improvements using a first-principles approach. Strong leadership and communication are essential to success.

Qualifications

5+ years of leadership experience in a high-volume automotive service environment (e.g., Shop Foreman, Production Manager, or Lead Dispatcher).
High School Diploma, GED, or equivalent preferred.
Deep technical knowledge across modern vehicle systems including high-voltage, electrical, mechanical, and infotainment domains.
Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
Strong proficiency with digital tools, including repair order tracking and diagnostic software.

Responsibilities

Mentor, coach, and inspire a team of technicians, cultivating a high-performance culture built on collaboration and continuous learning.
Actively manage team performance, conduct reviews, and analyze strengths and development areas.
Champion Rivian culture by fostering an inclusive environment where every team member feels valued and empowered.
Identify talent, create development paths, and provide hands-on training to elevate capabilities.
Oversee service workflows and technician development, ensuring operational goals are met.