EV Service Operations Lead

Rivian; Emeryville (CA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan

Employee Stock Purchase Program

Paid vacation

Paid sick leave

Job summary

Rivian is seeking a Service Production Supervisor in California to lead the service center's daily operations, directing vehicle flow, coaching technicians, and ensuring a high-quality service experience. You will orchestrate parts, tools, and information flow to keep owners adventuring with minimal disruption.

You will mentor technicians, manage performance, and uphold Rivian's safety and quality standards across shifts, enabling efficient service and customer satisfaction.

Qualifications

• 5+ years of leadership experience in a high‑volume automotive service environment.
• Strong communication skills and ability to mentor teams.
• Experience with lean manufacturing or workflow optimization.

Responsibilities

• Lead and develop a team of technicians to deliver high-quality service.
• Own daily production rhythm from intake to quality check.
• Coordinate with Parts, Service Advisors and other teams to prevent bottlenecks.

Skills

Leadership

Lean manufacturing

Communication

Digital tools

Education

High School Diploma

Tools

DMS

Repair order tracking

Diagnostic software

Job description

Rivian is seeking a Service Production Supervisor in California to lead the service center's daily operations, directing vehicle flow, coaching technicians, and ensuring a high-quality service experience. You will orchestrate parts, tools, and information flow to keep owners adventuring with minimal disruption.

You will mentor technicians, manage performance, and uphold Rivian's safety and quality standards across shifts, enabling efficient service and customer satisfaction.