EV Service Center Lead — 2nd Shift

Lucid Motors; Millbrae (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Lucid Motors in Millbrae, CA seeks an Assistant Service Manager (2nd shift) to support the service manager in daily operations, lead the service team, and uphold the company’s commitment to exceptional customer experiences.

You will guide advisors and technicians, manage workflows, monitor KPIs, and ensure timely repairs while fostering professional growth and a culture of continuous improvement.

Qualifications

• 5+ years automotive service experience with KPI accountability.
• Experience managing technicians and developing staff.
• Strong collaboration, motivation, and leadership skills.
• Excellent customer service record.
• Willingness to train others and support improvements.
• Proficiency with MS Office and DMS software.

Responsibilities

• Assist service manager in day-to-day operations of the service center.
• Lead advisors, technicians, and staff; drive customer satisfaction.
• Monitor work orders; ensure accuracy and timely completion.
• Provide ongoing coaching and development.
• Address customer concerns promptly and professionally.
• Ensure compliance with industry standards.
• Oversee scheduling and timecards.

Skills

Leadership

Customer service

Team management

Communication skills

Training

Problem solving

Time management

Data interpretation

Microsoft Office

DMS software

Education

AA/BS in Automotive Technology or Business Management

Tools

MS Office

DMS software

Job description

Lucid Motors in Millbrae, CA seeks an Assistant Service Manager (2nd shift) to support the service manager in daily operations, lead the service team, and uphold the company’s commitment to exceptional customer experiences.

You will guide advisors and technicians, manage workflows, monitor KPIs, and ensure timely repairs while fostering professional growth and a culture of continuous improvement.