Service Center Lead: 2nd Shift

Lucid Motors; Rutherford (NJ); On-site; USD 97,700 - 134,310; Full time

Job summary

Lucid Motors Rutherford, NJ seeks a Service Supervisor for the 2nd shift to assist the service manager with daily operations, guiding advisors, technicians, and parts staff. You will ensure detailed work orders, smooth flow of work, and outstanding customer experience.

The role emphasizes leadership, training, and continuous improvement in a fast-paced service center environment with hands-on repair support as needed.

Qualifications

• Automotive service experience with KPI awareness such as CSI and repair times.
• Learning agility and willingness to take on more responsibility.
• Curiosity to review processes and implement changes.
• Knowledge of company policies, protocols, and procedures.
• Ability to collaborate, motivate, and lead teams and vendors.
• Proven track record of excellent customer service.
• Willingness to assist on repairs when needed.
• Strong organization and drive for continuous improvement.
• Excellent written and verbal communication, ability to work independently and in teams.
• Desire to build a world-class team from the ground up.
• Ability to analyze and interpret internal reports.
• Proficiency with MS Office and learning DMS software.
• Willingness to travel as needed and CPR training post hire.
• Valid driver’s license with no suspensions in the past year.

Responsibilities

• Manages and develops Service Team members and the day‑to‑day service business.
• Learn to evaluate performance and provide feedback to drive results.
• Participate in selection, training, and development of service staff.
• Support and follow up for all training initiatives.
• Ensure the team delivers the highest level of Lucid customer experience.
• Manage timecards and schedules for the service center team.
• Address client concerns or complaints quickly and professionally.
• Ensure compliance with industry standards and regulations.
• Delegate and direct service tasks to meet on-time vehicle repairs.
• Supervise quality control checks after repairs.
• Acquire understanding of Lucid Motors mission and importance of the role.
• Assist with administrative tasks and HR collaboration as needed.
• Develop a high-performing team and monitor performance through reports.

Skills

Automotive service experience

Learning agility

People leadership

Customer service excellence

Process improvement

Documentation & reporting

Education

AA/BS in Automotive Technology or Business Management, or equivalent

Tools

HV systems

LV systems

EV powertrains

Job description

Lucid Motors Rutherford, NJ seeks a Service Supervisor for the 2nd shift to assist the service manager with daily operations, guiding advisors, technicians, and parts staff. You will ensure detailed work orders, smooth flow of work, and outstanding customer experience.

The role emphasizes leadership, training, and continuous improvement in a fast-paced service center environment with hands-on repair support as needed.