EV SaaS Delivery Lead for Enterprise Accounts

AMPECO; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Flexible work environment

Growth with a mission-driven startup

Job summary

AMPECO is hiring an Account Delivery Manager to own the customer journey from onboarding through long-term success. You’ll be the primary contact for clients’ operational and technical teams, directing a constellation of specialists to deliver value and resolve requests efficiently.

You’ll coordinate cross-functional delivery, translate needs into requirements, and stay ahead of product evolution by surfacing insights and opportunities. Remote-friendly environment with startup growth dynamics.

Qualifications

• 3+ years in a customer-facing role at a software company (B2B SaaS or complex B2B products preferred).
• Track record of building strategic relationships with operational and technical stakeholders.
• Solid technical fluency: can discuss software architecture, integrations and SaaS platforms.
• Strong project management and cross-functional delivery experience against deadlines.
• Comfort orchestrating internal experts and aligning multiple parties around a common goal.
• Growth mindset and ability to adapt as the product evolves.
• Fluent written and spoken English.

Responsibilities

• Own a portfolio of customers end-to-end and understand their business model, tech environment and goals.
• Be the primary contact for operational and technical stakeholders, keeping priorities aligned.
• Handle straightforward commercial topics and partner on contract negotiations, expansion and executive relationships.
• Lead incident and escalation management, onboarding of new customers, and regular account health reviews.
• Coordinate with Business and Technical specialists to address requests quickly and effectively.
• Translate customer needs into structured requirements and work with product, engineering and solutions teams on feasibility and timelines.

Skills

Client relationship

SaaS fluency

Cross-functional coordination

Project management

English communication

Strategic thinking

Job description

AMPECO is hiring an Account Delivery Manager to own the customer journey from onboarding through long-term success. You’ll be the primary contact for clients’ operational and technical teams, directing a constellation of specialists to deliver value and resolve requests efficiently.

You’ll coordinate cross-functional delivery, translate needs into requirements, and stay ahead of product evolution by surfacing insights and opportunities. Remote-friendly environment with startup growth dynamics.