Enterprise Account Owner – AI Delivery & Growth

Ema; San Francisco (CA); On-site; USD 100,000 - 200,000; Full time

Job summary

Ema is seeking a Customer Engagement Manager to own a portfolio of strategic enterprise accounts end-to-end — every engagement, outcome, relationship, and expansion. You are the single point of accountability for delivery, ROI, adoption, and trust with the customer.

You will staff delivery teams, run executive readouts, manage risk, and drive growth through proven value. Partner with Product and Core Engineering to convert field patterns into actionable roadmaps while maintaining credibility in

Qualifications

• Must have 15+ years in enterprise technology delivery, consulting, account management, or customer leadership.
• 5+ years owning enterprise accounts end-to-end: delivery, outcomes, relationship, and growth — not individual projects within someone else’s account.
• Track record managing or directing delivery teams assigned to their accounts.
• Post-go-live outcome ownership: ROI, adoption, continuous improvement, rebuilt trust after production issues.
• Commercial accountability: grown account revenue through outcome-driven expansion.
• Enterprise stakeholder management at VP/C-level across multiple concurrent accounts.
• Production track record — beyond POCs.

Responsibilities

• Owns a portfolio of strategic enterprise accounts end-to-end: every engagement, every outcome, every relationship, every expansion.
• Be the single point of contact for the customer for delivery, quality, adoption, escalation, or expansion.
• Maintain a holistic view of each account: engagement status, risk exposure, opportunity pipeline, and strategic priorities.
• Run account planning: engagement roadmaps, resource forecasting, risk assessment, and growth strategy.
• Staff and direct delivery teams across accounts and oversee delivery quality across engagements.
• Manage cross-engagement dependencies and serve as the delivery escalation point.
• Review architectures, challenge scope, and ensure go-live readiness; leverage orchestration and judgment.
• Own post-go-live outcomes: adoption, ROI, accuracy, and trust; run regular usage readouts and drive continuous improvement.
• Run QBRs with VP/C-level stakeholders; communicate outcomes and recovery plans.

Skills

Enterprise delivery

Account ownership

ROI tracking

Executive stakeholder mgmt

Delivery leadership

Commercial accountability

Production track record

Cross-functional leadership

Partner-mediated delivery

Job description

Ema is seeking a Customer Engagement Manager to own a portfolio of strategic enterprise accounts end-to-end — every engagement, outcome, relationship, and expansion. You are the single point of accountability for delivery, ROI, adoption, and trust with the customer.

You will staff delivery teams, run executive readouts, manage risk, and drive growth through proven value. Partner with Product and Core Engineering to convert field patterns into actionable roadmaps while maintaining credibility in