End-to-End SaaS Account Delivery Lead

Ampeco Ltd; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible work environment

Opportunities for growth

Direct impact on product roadmap

Job summary

AMPECO is seeking an Account Delivery Manager to own the customer end-to-end, coordinating a cross-functional team of specialists to deliver value across onboarding, operations and long-term success.

You'll be the primary contact for enterprise customers, translating needs into requirements and ensuring alignment between business goals and the AMPECO EV Charging Platform. Remote-friendly, growth-driven startup.

Qualifications

• 3+ years in a customer-facing role at a software company.
• Ability to build strategic relationships with operational and technical stakeholders.
• Technical fluency: understand software architecture, integrations and SaaS platforms.
• Strong project management and cross-functional delivery experience.
• Coordinate internal experts and align multiple parties toward a goal.
• Growth mindset and readiness to learn as the product evolves.
• Fluent written and spoken English.

Responsibilities

• Own the customer relationship end-to-end across a portfolio of clients.
• Lead incident and escalation management and onboarding with internal experts.
• Coordinate cross-functional delivery and ensure alignment with stakeholders.
• Advise on product usage, surface feedback and drive platform adoption.

Skills

Account Management

Technical Account Management

Customer Success

Service Delivery

Project Management

Cross-functional Delivery

Fluent English

Job description

AMPECO is seeking an Account Delivery Manager to own the customer end-to-end, coordinating a cross-functional team of specialists to deliver value across onboarding, operations and long-term success.

You'll be the primary contact for enterprise customers, translating needs into requirements and ensuring alignment between business goals and the AMPECO EV Charging Platform. Remote-friendly, growth-driven startup.