Enterprise SaaS CS Manager - Growth & Renewals

Evlo AI; San Diego (CA); Vor Ort; USD 120.000 - 160.000; Vollzeit

Zusammenfassung

Evlo AI is seeking a Customer Success Manager to own a portfolio of mid-market and enterprise SaaS accounts, driving adoption, retention, and expansion of our cloud data-integration platform used by engineering and analytics teams.

You will run executive-level business reviews, align product usage with business value, and collaborate with solutions engineers to ensure time-to-value and renewals, while pursuing upsell opportunities.

Qualifikationen

• 3–6 years in customer success or technical account management at a B2B SaaS company.
• Experience managing enterprise or mid-market accounts with $100K+ annual contract values.
• Strong understanding of cloud data concepts (APIs, ETL, data warehousing).
• Ability to lead executive-level reviews translating usage to business value.

Aufgaben

• Own a book of 15–25 named accounts and craft success plans tied to outcomes.
• Lead quarterly business reviews with senior stakeholders, presenting ROI and roadmap alignment.
• Drive onboarding and renewal processes, enabling upsell and cross-sell opportunities.
• Monitor product adoption and usage to identify churn risk and escalate when needed.
• Advocate for customers with product and support teams to drive issue resolution.

Kenntnisse

Customer relationship management

Strategic account planning

Cross-functional collaboration

Ausbildung

Bachelor's degree in business, computer science, engineering, or related field

Tools

Gainsight

ChurnZero

Salesforce

Jobbeschreibung

Evlo AI is seeking a Customer Success Manager to own a portfolio of mid-market and enterprise SaaS accounts, driving adoption, retention, and expansion of our cloud data-integration platform used by engineering and analytics teams.

You will run executive-level business reviews, align product usage with business value, and collaborate with solutions engineers to ensure time-to-value and renewals, while pursuing upsell opportunities.