Account Delivery Manager - USA

AMPECO; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Flexible work environment

Growth with a mission-driven startup

Job summary

AMPECO is hiring an Account Delivery Manager to own the customer journey from onboarding through long-term success. You’ll be the primary contact for clients’ operational and technical teams, directing a constellation of specialists to deliver value and resolve requests efficiently.

You’ll coordinate cross-functional delivery, translate needs into requirements, and stay ahead of product evolution by surfacing insights and opportunities. Remote-friendly environment with startup growth dynamics.

Qualifications

• 3+ years in a customer-facing role at a software company (B2B SaaS or complex B2B products preferred).
• Track record of building strategic relationships with operational and technical stakeholders.
• Solid technical fluency: can discuss software architecture, integrations and SaaS platforms.
• Strong project management and cross-functional delivery experience against deadlines.
• Comfort orchestrating internal experts and aligning multiple parties around a common goal.
• Growth mindset and ability to adapt as the product evolves.
• Fluent written and spoken English.

Responsibilities

• Own a portfolio of customers end-to-end and understand their business model, tech environment and goals.
• Be the primary contact for operational and technical stakeholders, keeping priorities aligned.
• Handle straightforward commercial topics and partner on contract negotiations, expansion and executive relationships.
• Lead incident and escalation management, onboarding of new customers, and regular account health reviews.
• Coordinate with Business and Technical specialists to address requests quickly and effectively.
• Translate customer needs into structured requirements and work with product, engineering and solutions teams on feasibility and timelines.

Skills

Client relationship

SaaS fluency

Cross-functional coordination

Project management

English communication

Strategic thinking

Job description

AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure - an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) drive a transformation of the transport and mobility sectors, AMPECO is at the forefront of that grand revolution, and we’re just getting started. Our product - the AMPECO EV Charging Platform - is a business-critical SaaS platform used by companies to manage their EV charging infrastructure, processes and energy use. It’s already in use by companies all over the world, from North and South America to Europe, Asia and Australia.

Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded, capable people, eager to give, learn and grow with us.

About The Role

At AMPECO the Account Delivery Manager (ADM) is the central role in servicing our clients: one person who owns the customer end-to-end and orchestrates a constellation of specialists around them.

You’ll be the primary point of contact for your customers’ operational and technical teams, driving value across the full lifecycle - from greenfield onboarding, through day-to-day operations, to long-term satisfaction. You don’t need to be the deepest expert in every area, you need to know when, how and why to pull in our specialists, and you're comfortable working hands-on in the platform and resolving service requests directly when that's what moves the customer forward.

If you thrive on ownership, problem-solving and building relationships, this is a chance to shape how AMPECO delivers for its enterprise clients.

What You’ll Do

Own the customer relationship

• Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;
• Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;
• Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships.

Run service delivery and operations

• Own incident and escalation management end-to-end - from SLA tracking and governance of open items to direct, hands-on resolution of service requests where your involvement is the fastest path to a customer outcome;
• Manage the onboarding of new customers in collaboration with AMPECO’s experts;
• Run a clear cadence of operational reviews, status updates and account health checks so nothing drifts.

Orchestrate the specialists supporting you

• Know when, how and why to pull in Business or Technical specialists - and provide the needed context so they can address the request of the customer quickly;
• Translate customer needs into structured requirements, then work with product, engineering and solution teams to assess feasibility, scope and timelines;
• Keep internal stakeholders aligned and the customer informed throughout cross-functional delivery.

Advise and shape the product

• Act as a trusted advisor on day-to-day product use and adoption, and signal expansion opportunities as they emerge;
• Surface customer feedback, recurring patterns and product gaps to internal stakeholders so we keep improving the platform;
• Stay current on e-mobility, EV charging trends and our evolving product capabilities.

What We’re Looking For

• 3+ years in a customer-facing role at a software company - Account Management, Technical Account Management, Customer Success, Service Delivery or similar. B2B SaaS or complex B2B products preferred;
• A track record of building strategic relationships with both operational and technical stakeholders;
• Solid technical fluency: you can reason about software architecture, integrations and SaaS platforms, and translate between business and technical conversations;
• Strong project management and coordination skills, with experience driving cross-functional delivery against deadlines;
• Comfort in orchestrating internal experts and aligning multiple parties around a common goal;
• A growth mindset - you pick up new skills as the role and product evolve;
• Fluent written and spoken English.

What We Offer

• Competitive salary and performance-based incentives
• Flexible work environment
• Opportunity to grow with a mission-driven startup in a high-impact industry
• Direct involvement in shaping the customer experience and product roadmap

Our team at AMPECO is deeply committed to our mission and we're looking for like-minded individuals eager to give, learn and grow with us. If you're passionate about innovative technology and want to make a real impact in the e-mobility sector, we want to hear from you. Join AMPECO in building the future of EV charging!

Our interview process is entirely remote. Only shortlisted candidates will be contacted.