EV Charging Field Technician II

Rivian; Plymouth (MI); On-site; USD 37,000 - 42,000; Full time

Job summary

Rivian is seeking a Field Service Technician II, Charging to support commissioning, operation, and maintenance across our Energy & Charging portfolio. This role delivers on-site service for hardware including EVSE, energy storage, PV, and other distributed energy systems.

You will travel as needed and work across internal and external stakeholders to meet SLAs, with a strong emphasis on safety, quality, and customer satisfaction while documenting activities in Rivian systems.

Qualifications

• High school diploma or state-recognized GED; related trade certifications is a plus.
• 1-2 years of experience as a Technician servicing high, medium, and low voltage system components in the automotive, energy, or related industries.
• Familiarity with IoT networking concepts.
• Ability to read and understand design schematics, construction documents, and technical repair guides.
• Customer service skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions.
• Proficiency with spreadsheets, word processing, and other computer-based applications (e.g. time tracking, case management, etc.).

Responsibilities

• Support the commissioning and maintenance of electric vehicle supply equipment
• Work collaboratively across internal and external stakeholders to ensure Charging Service Operations will meet contractual Service Level Agreements and Rivian benchmarks
• Continuously evaluating the installation, configuration, and operation of integrated systems while bringing to the attention of internal Rivian stakeholders’ opportunities for optimization and improvement
• Identify, troubleshoot, and resolve issues impacting Rivian’s energy assets
• Promptly and meticulously documenting all service-related activities within Salesforce and Rivian’s operating systems
• Committed and flexible to travel both in and out of home-market service territory
• Flexibility to work overtime when needed, including rotating weekend/on-call coverage & availability
• Demonstrate Rivian’s brand, mission, and purpose to customers through relevant human skills
• Perform additional responsibilities as assigned
• Ability to properly document repairs completed and in process
• Additional plant support, including travel, may be required depending on business need

Skills

Customer service

Time management

IoT networking

Reading schematics

Excel/Word proficiency

Education

High school diploma or GED

Job description

Rivian is seeking a Field Service Technician II, Charging to support commissioning, operation, and maintenance across our Energy & Charging portfolio. This role delivers on-site service for hardware including EVSE, energy storage, PV, and other distributed energy systems.

You will travel as needed and work across internal and external stakeholders to meet SLAs, with a strong emphasis on safety, quality, and customer satisfaction while documenting activities in Rivian systems.