EV Charging Field Service Engineer — Autonomy & Impact

Valid8 Financial, Inc.; California (MO); On-site; USD 85,000 - 95,000; Full time

Job summary

IONNA is seeking an EV Charging Field Service Engineer to perform onsite maintenance and repair of EV charging hardware and supporting power systems in Northern California.

You will work independently in the field and remotely, interfacing with our Call Center, Tier 2 support, and partners to troubleshoot and resolve issues and meet SLA commitments.

This role requires initiative, comfort with hardware and software, and willingness to travel up to 80% of each month.

Qualifications

• Minimum 3 years in a field service role.
• Break/fix and commissioning training on comparable equipment.
• Working familiarity with electrical and electronic concepts.
• Ability to achieve and maintain IONNA EVSE partners’ break/fix and commissioning certifications.
• Comfort with MS Office and Salesforce.

Responsibilities

• Execute onsite maintenance and repair of EV charging hardware and supporting power systems.
• Perform recurring site health checks across your service territory to proactively protect the customer experience.
• Partner with field service coordinators to prioritize and execute repairs and site checks that meet SLA commitments.
• Operate autonomously in the field, managing your own travel, parts inventory, and service priorities.
• Complete Field Service Reports accurately and on time.
• Troubleshoot equipment failures to root cause and recommend corrective actions that prevent recurrence.
• Provide onsite support to our facilities and commissioning teams as needed.

Skills

Field service experience

Troubleshooting

Electrical concepts

Travel readiness

Ownership mindset

Tools

MS Office

Salesforce

Job description

IONNA is seeking an EV Charging Field Service Engineer to perform onsite maintenance and repair of EV charging hardware and supporting power systems in Northern California.

You will work independently in the field and remotely, interfacing with our Call Center, Tier 2 support, and partners to troubleshoot and resolve issues and meet SLA commitments.

This role requires initiative, comfort with hardware and software, and willingness to travel up to 80% of each month.