EV Charging Field Engineer — Remote & Onsite Troubleshooter

IONNA; Orlando (FL); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company car

Medical insurance

401(K)

Paid holidays

Bonus programs

Job summary

IONNA seeks an EV Charging Field Service Engineer to operate in Orlando, FL or Northern California. You will diagnose and repair EV charging hardware and power systems, coordinating with our Call Center, Tier 2 support, and hardware partners to resolve issues in a hybrid field/remote setup.

The role demands initiative, comfort with hardware and software, and a proven ability to meet demanding SLAs. Expect up to 80% travel with occasional overnight stays and after-hours on-call as needed.

Qualifications

• Minimum 3 years in field service.
• Break/fix and commissioning training on comparable equipment.
• Working familiarity with electrical/electronic concepts.
• Ability to obtain/maintain IONNA EVSE partner certifications.
• Proficiency with MS Office and Salesforce.
• Strong troubleshooting and customer issue resolution.
• Willingness to travel ~80% monthly and occasional overnight stays.
• Valid driver's license with insurable driving record.
• Willingness to be on-call after hours.

Responsibilities

• Execute onsite maintenance and repair of IONNA's EV charging hardware and supporting power systems.
• Perform recurring site health checks across your service territory to proactively protect the customer experience.
• Partner with field service coordinators to prioritize and execute repairs and site checks that meet SLA commitments.
• Operate autonomously in the field, managing your own travel, parts inventory, and service priorities.
• Complete Field Service Reports accurately and on time.
• Troubleshoot equipment failures to root cause and recommend corrective actions that prevent recurrence.
• Provide onsite support to our facilities and commissioning teams as needed.

Skills

Field service experience

Break/fix training

Electrical concepts

Certifications

MS Office / Salesforce

Troubleshooting

Ownership

Driver's license

Travel readiness

Tools

Salesforce

Job description

IONNA seeks an EV Charging Field Service Engineer to operate in Orlando, FL or Northern California. You will diagnose and repair EV charging hardware and power systems, coordinating with our Call Center, Tier 2 support, and hardware partners to resolve issues in a hybrid field/remote setup.

The role demands initiative, comfort with hardware and software, and a proven ability to meet demanding SLAs. Expect up to 80% travel with occasional overnight stays and after-hours on-call as needed.