EV Charging Field Technician II – Onsite & Travel Ready

Socket.dev; Grand Rapids (MI); On-site; USD 37,000 - 42,000; Full time

Job summary

Rivian is seeking a Field Service Technician II, Charging to support commissioning, operation and maintenance across its Energy & Charging portfolio. You’ll provide on-site service for hardware including EVSE, energy storage, PV, and other distributed energy systems, collaborating with stakeholders to meet contractual SLAs.

The role requires 1–2 years of technician experience with high/medium/low voltage systems, strong diagnostic skills, and the ability to travel up to 25%.

Qualifications

• High school diploma or GED; related trade certifications are a plus
• 1-2 years of experience servicing high/medium/low voltage systems in automotive/energy sectors
• Familiarity with IoT networking concepts
• Ability to read design schematics, construction documents and repair guides
• Customer service skills to address concerns and reassure customers
• Proficiency with spreadsheets and word processing and other PC-based tools
• Ability to work in diverse environments and endure outdoor/indoor conditions
• Must have valid driver’s license and clean MVR; able to travel up to 25%

Responsibilities

• Support the commissioning and maintenance of EV charging equipment
• Coordinate with internal and external stakeholders to meet SLAs and Rivian benchmarks
• Evaluate installation and operation of integrated systems and identify optimization opportunities
• Troubleshoot and resolve issues affecting Rivian energy assets
• Document all service activities in Salesforce and Rivian systems
• Travel Flexibility and after-hours/on-call coverage as needed
• Demonstrate Rivian’s brand and mission in customer interactions
• Perform additional tasks as assigned
• Document repairs accurately and clearly
• Assist with additional plant support as needed

Skills

Reading schematics

IoT networking

Customer service

Tool usage

Documentation

Education

High school diploma or GED

Tools

Diagnostic equipment

Salesforce

Job description

Rivian is seeking a Field Service Technician II, Charging to support commissioning, operation and maintenance across its Energy & Charging portfolio. You’ll provide on-site service for hardware including EVSE, energy storage, PV, and other distributed energy systems, collaborating with stakeholders to meet contractual SLAs.

The role requires 1–2 years of technician experience with high/medium/low voltage systems, strong diagnostic skills, and the ability to travel up to 25%.