EV Field Service Technician – In-Field Charging Station Expert

OpConnect; Portland (OR); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays and paid time off

EV Incentive Program

Company 401(k) Plan

Job summary

OpConnect is seeking a self-driven Field Service Technician to support its EV charging network across the Mid-Southern California region. The role focuses on diagnosing, troubleshooting, repairing, and restoring charging stations in the field, with extensive travel and independent problem-solving.

You will be the primary field representative on-site, coordinating with customers and partners, and ensuring timely service delivery while maintaining detailed service records and reporting.

Qualifications

• 2+ years of hands-on field service, electrical, or electromechanical repair experience preferred.
• Valid driver's license with a clean driving record; must be comfortable driving a service vehicle to multiple sites per day across the region
• Proficiency with test and diagnostic equipment including multimeters, cable crimpers, and wire strippers; working knowledge of both building electrical and low-voltage wiring required
• Willingness and ability to travel extensively — up to 75% of working time in the field, including occasional overnight travel for sites within or outside of the region
• Strong customer-facing communication skills; ability to represent the company professionally when on-site at customer locations, including commercial properties and multi-family residences
• Experience with network infrastructure (Wi-Fi routers, cellular modems, switches) for field configuration and connectivity troubleshooting is preferred
• Comfortable with mobile devices, laptop computers, and web-based field service management software for scheduling, dispatch, and work order completion
• Flexibility to work varied schedules, including occasional evenings and weekends, to respond to urgent field service needs and minimize charger downtime for customers

Responsibilities

• Travel to customer and partner sites throughout the Mid–Southern California region (and occasionally beyond) to perform on-site troubleshooting, diagnosis, repair, and preventive maintenance of EV charging stations
• Diagnose and repair electromechanical failures using test equipment, multimeters, and hand tools; identify root causes and implement durable fixes to minimize repeat service calls
• Configure and update software settings on EV chargers in the field, including communication capabilities, charging parameters, and network connectivity (Wi‑Fi, cellular)
• Serve as the primary point of contact on-site for customers and property managers in your region; communicate repair status, estimated timelines, and next steps in a clear and professional manner
• Manage a company service vehicle, including stocking and organizing replacement parts, tools, and consumables needed for scheduled and unscheduled service calls
• Document all field service activity accurately in the work order and ticketing system, including parts used, labor performed, photos, and resolution notes, to maintain complete service records
• Coordinate with the Field Service Lead and support team to elevate complex issues, request parts, and ensure timely resolution of open service tickets

Skills

Field service experience

Customer communication

Electrical troubleshooting

Travel readiness

Tools

Multimeters

Cable crimpers

Wire strippers

Job description

OpConnect is seeking a self-driven Field Service Technician to support its EV charging network across the Mid-Southern California region. The role focuses on diagnosing, troubleshooting, repairing, and restoring charging stations in the field, with extensive travel and independent problem-solving.

You will be the primary field representative on-site, coordinating with customers and partners, and ensuring timely service delivery while maintaining detailed service records and reporting.