EUC Analyst

Intec Select; Houston (TX); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Private medical insurance

Contributory pension

Ongoing training and career growth

Job summary

Intec Select is recruiting an End User Support Analyst for our client, a FTSE250 global financial services firm, in Houston. The role is office‑based five days a week with on‑call duties and some after‑hours work.

You will support end‑user technologies, triage issues, and maintain documentation while ensuring secure access and smooth operations across Windows 10/11, M365, and VDI environments.

Qualifications

• Experience supporting end users in a corporate IT environment.
• Strong knowledge of Windows desktop environments and common IT tools.
• Familiarity with identity and access management technologies.

Responsibilities

• Act as a point of contact for end users via phone, ServiceNow, email, and walk‑up support.
• Triage, own, and troubleshoot issues; liaise with IT teams for timely resolution.
• Support desktops, laptops, printers, peripherals, telephony and mobile devices.
• Create and maintain knowledge articles on a quarterly basis.
• Process service requests and tickets using ITIL practices and automation.
• Maintain hardware inventory, desk setups/moves, and proactive room checks.
• Assist with system access management and security controls.
• Experience with Exchange recipients and groups (on‑prem & Microsoft 365).
• Hands‑on with Active Directory, Entra ID, Intune administration.
• Proactive, self‑motivated, and willing to learn, including PowerShell scripting.

Skills

Active Directory

Entra ID

Intune

Exchange (On-Prem & 365)

Windows 10/11

PowerShell scripting

ServiceNow

Customer service

VDI

MFA/DUO

Tools

ServiceNow

Microsoft 365 Admin Center

VDI solutions

Exchange Admin Center

Job description

End User Support Analyst – Up to $70,000 – Financial Services – Houston

Overview:

A leading FTSE250 global financial services organisation with a presence in over 60 locations worldwide is seeking an End User Support Analyst to join its Houston-based Global IT Operations team. Operating across numerous international locations, the organisation delivers technology services to a highly user-centric, fast-paced business environment.

This is a full-time, office-based role, requiring onsite presence five days per week. The position includes participation in an on-call support rota (typically 1 week in every 3), along with regular out-of-hours work during evenings and weekends.

Role & Responsibilities:

• Act as a key point of contact for end users, supporting incidents and service requests via phone, ServiceNow, email, and walk-up support.
• Triage, take ownership of, and troubleshoot technical issues, liaising with other IT teams to ensure timely resolution and clear user communication.
• Support end-user technologies including desktops, laptops, printers, peripherals, telephony systems, and mobile devices.
• Create and maintain accurate support documentation and knowledge articles on a quarterly basis.
• Execute service requests and tickets using best-practice methodologies, leveraging automation, applications, and modern IT services.
• Maintain the operational health of computers, printers, and peripherals, including hardware and software maintenance and basic break/fix.
• Manage hardware inventory, device builds, desk setups, desk moves, and proactive room checks.
• Assist with system access management, security controls, and spam/anti-virus protection.
• Previous experience in an IT Support, Service Desk, or End User Support role.
• Strong customer service focus with excellent communication skills, both technical and non-technical.
• Hands-on experience with Active Directory, Entra ID, and Intune administration.
• Experience managing Exchange recipients and groups (on-prem and Microsoft 365).
• Solid understanding of Windows 10 & 11 desktop environments.
• Experience supporting VDI solutions and multi-factor authentication (MS MFA, DUO).
• Proactive, self-motivated, and keen to learn, including scripting or automating tasks with PowerShell.

Package:

• Salary up to $70,000
• Competitive benefits package including private medical insurance and contributory pension
• Ongoing training, development, and clear career progression opportunities