EUC Hands and Feet Support

eJAmerica; Plano (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT services company is seeking an Associate for onsite EUC H&F Support in Dallas, TX. The role involves troubleshooting Windows systems, providing VIP support, and repairing hardware and software issues. The candidate should have strong customer handling skills and at least 3-4 years of relevant experience. This is a 6-month contract position with a potential for extension.

Qualifications

• 3-4 years of experience in EUC H&F Support.
• Install, troubleshoot, and repair desktop/laptop issues.
• Document all support activity in IT tools.

Responsibilities

• Support and troubleshoot Windows operating systems and Microsoft O365 applications.
• Facilitate meeting rooms and troubleshoot conference devices.

Skills

EUC H&F Support

Windows 10 & 11 Support

Customer handling skills

Concierge support

Troubleshooting skills

SCCM knowledge

Basic Networking knowledge

Active Directory knowledge

Job description

Qualifications

• 3-4 years of experience in EUC H&F Support (End User Compute – Deskside Support)
• Support and troubleshooting of Windows 10 & 11 Operating system, Microsoft O365 applications
• Good customer handling skills and prior experience in Concierge (VIP Users) support
• Install, troubleshoot, and repair desktop/laptop issues (both hardware/software)
• Basic troubleshooting of Conference devices/Projectors, Meeting room facilitation
• SCCM client end installation & troubleshooting knowledge
• Basic knowledge of Networking and Active Directory
• Must have right attitude and customer centric approach
• Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
• 100% onsite - Working from our client's office
• 6-month contract with a possible 1-year extension

Employment Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Dallas, TX