EUC - Desktop Engineer

Tata Consultancy Services; Vernon (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage

Dental & Vision

Disability Insurance

Pet Insurance

Job summary

Tata Consultancy Services in the United States is seeking a hands-on desktop support specialist to manage the day-to-day end-user technology operations. You will ensure device reliability and act as an escalation point for complex issues.

Responsibilities include Tier 2/3 deskside support, imaging/deployment using SCCM/Intune, and strict SLA adherence. The role also covers ticket management, SOP/KA documentation, and onsite hardware tasks for laptops, desktops, printers, and peripherals.

Qualifications

• Hands-on desktop support experience.
• Experience handling incidents and meeting SLAs.
• Familiarity with SCCM and Intune for deployment and management.

Responsibilities

• Handle day-to-day end-user technology operations.
• Provide Tier 2/3 deskside support.
• Ensure Windows/macOS device reliability; manage imaging/deployments (SCCM/Intune) and act as escalation point.
• Oversee ticket queues to ensure SLA compliance.
• Create and update SOPs and knowledge articles.
• Perform onsite hardware tasks: install, troubleshoot, and repair laptops, desktops, printers, and peripherals.

Skills

Desktop support

Incident management

SLA management

SCCM/Intune

Education

Bachelor of Computer Science

Job description

Job Description

Must Have Technical/Functional Skills

• Desktop support
• Incident and SLA management
• SCCM/Intune

Roles & Responsibilities

Hands-on expert responsible for the day-to-day operations of end-user technology|

Provide Tier 2/3 deskside support.

Ensure the reliability of Windows/macOS devices| manage imaging/deployment (SCCM/Intune)| and act as the escalation

Ticket Management: Oversee ticket queues to ensure SLA compliance.

Process Documentation: Create and update Standard Operating Procedures (SOPs) and Knowledge Articles (KAs).

Onsite Support & PC Tech (Hardware/Deskside Tasks) Hardware Maintenance: Install| troubleshoot| and repair laptops| desktops| printers| and peripherals.

Base Salary Range : $90,000 to $100,000 Per Annum

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE