IT Support Analyst

Landing Point; Dallas (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Landing Point seeks an IT Support Analyst to join the IT Operations & End User Support team in Dallas. You will provide onsite support for local employees and remote support for other offices, handling hardware, software, and connectivity issues across Windows and macOS endpoints.

Responsibilities include AV support for meetings, incident tracking in the ITSM system, onboarding/offboarding, and endpoint configuration aligned with security standards. Collaboration with IT teams is essential.

Qualifications

• Minimum of 2 years of IT Support / Desktop Support experience.
• Experience troubleshooting Windows and macOS endpoints and Microsoft 365.
• Familiarity with Entra ID, Active Directory, and Okta for identity management.
• Basic networking knowledge: DNS, DHCP, VPN, Wi‑Fi.

Responsibilities

• Provide onsite IT support for Dallas-based employees and remote support for other offices.
• Troubleshoot hardware, software, and connectivity issues on Windows and macOS endpoints.
• Support conference rooms and audiovisual equipment for live meetings.
• Track, manage, and resolve incidents using the ITSM/ticketing platform.
• Assist with onboarding/offboarding, device provisioning, and access setup.
• Prepare, deploy, configure, and troubleshoot endpoints following security standards.
• Maintain accurate inventory of laptops, peripherals, and accessories.
• Collaborate with other Support Analysts on technology rollouts and initiatives.

Skills

Troubleshooting

Education

2+ years IT support / desktop support

Tools

Windows

macOS

Microsoft 365

Entra ID

Active Directory

Okta

DNS

DHCP

VPN

Wi-Fi

Microsoft Intune

CrowdStrike

Zoom

Slack

Egnyte

ITSM ticketing platform

Job description

Company Overview:

A leading investment firm with over $190 billion in assets under management is seeking an IT Support Analyst to join their IT Operations & End User Support team. This role is crucial for providing high-quality technical support to employees, primarily in the Dallas office, with additional remote support responsibilities.

Job Responsibilities:

• Provide onsite IT support for Dallas-based employees and remote support for users across other offices.
• Troubleshoot hardware, software, and connectivity issues across Windows and macOS endpoints, peripherals, printers, mobile devices, and standard business applications.
• Support conference rooms, audiovisual equipment, and live meeting needs.
• Track, manage, and resolve incidents and service requests using the firm's ITSM/ticketing platform.
• Assist with employee onboarding and offboarding activities, including device provisioning and access setup.
• Prepare, deploy, configure, and troubleshoot endpoints in alignment with security and device management standards.
• Maintain accurate inventory of laptops, peripherals, and accessories.
• Collaborate with other Support Analysts and IT teams on technology rollouts and operational initiatives.

Qualifications:

• Minimum of 2 years of experience in an IT Support, Service Desk, or Desktop Support role.
• Strong hands-on troubleshooting experience with Windows, macOS, and Microsoft 365.
• Familiarity with identity and access management concepts such as Entra ID, Active Directory, and Okta.
• Basic understanding of networking fundamentals, including DNS, DHCP, VPN, and Wi-Fi.
• Experience with endpoint management platforms such as Microsoft Intune is preferred.
• Exposure to endpoint security tools such as CrowdStrike or similar platforms is preferred.
• Familiarity with collaboration and productivity tools including Zoom, Slack, and Egnyte is preferred.

Compensation:

Salary: $80,000 - $120,000