Regional End User/Desktop Lead | Systematic Quantitative Strategy Firm

Techfellow Limited; New York (NY); On-site; USD 250,000 - 300,000; Full time

Job summary

A leading multi-strategy investment firm in New York seeks a Regional End User Technology Lead to oversee desktop and workplace technology. You will manage a team of engineers supporting a high-performance user base and ensure the delivery of user-focused solutions. The ideal candidate will have 6-10 years of experience in desktop engineering and leadership, with a strong understanding of Active Directory and IT support. This on-site role offers a significant compensation package to attract top talent.

Qualifications

• 6-10+ years’ experience in desktop engineering or IT support in fast-paced environments.
• 3+ years’ experience leading or supervising technical support teams.
• Deep understanding of Active Directory and identity/access management.

Responsibilities

• Lead and develop a regional team of desktop and end user support engineers.
• Oversee delivery of support services and ensure high standards.
• Drive consistency in service delivery aligning regional practices with global standards.

Skills

Desktop engineering

Team leadership

Active Directory

Virtual desktop environments

Scripting/automation

Communication skills

Job description

[Up to c. $275k Comp Package (or equivalent) | On-Site Working]

Role Overview

We’re partnering with a leading multi-strategy investment firm to appoint a Regional End User Technology Lead, overseeing desktop and workplace technology across a major global hub. This role combines hands‑on technical oversight with people leadership, managing a team of engineers supporting a large, high‑performance user base within a Windows‑centric environment. You’ll be responsible for maintaining a high standard of user support while contributing to broader initiatives, including platform rollouts, office expansions, and service improvements. As the senior regional point of contact, you’ll work closely with global technology teams and business stakeholders to deliver reliable, scalable, user‑focused solutions - while continuously improving tooling, processes, and overall user experience...

Key Responsibilities

• Lead and develop a regional team of desktop and end user support engineers (circa 7-8 individuals)
• Oversee delivery of support services, ensuring issues and requests are handled efficiently and to a high standard
• Drive consistency in service delivery by aligning regional practices with global technology standards
• Contribute to the rollout of new desktop technologies and participate in global infrastructure and workplace initiatives
• Act as an escalation point for complex technical issues, providing hands‑on support where required
• Manage team performance, including development, reviews, and day‑to‑day operational oversight
• Coordinate user technology requirements for office expansions, relocations, and infrastructure changes
• Ensure effective lifecycle management of end user devices, including provisioning, deployment, and upgrades
• Collaborate with internal teams to introduce new services into production environments smoothly
• Build strong relationships with business stakeholders, ensuring technology services align with user needs
• Maintain and improve operational processes, documentation, and service quality standards

What You’ll Bring…

• 6-10+ years’ experience in desktop engineering, end user computing, or IT support within fast‑paced environments
• 3+ years’ experience leading or supervising technical support or engineering teams
• Deep understanding of Active Directory, Group Policy, and identity/access management concepts
• Experience with virtual desktop environments (e.g. VMware Horizon or similar)
• Strong knowledge of endpoint hardware, deployment, and troubleshooting
• Exposure to scripting or automation (PowerShell, Python)
• Ability to operate effectively in high‑pressure environments with competing priorities
• Excellent communication skills, comfortable working with both technical teams and business users
• (Preferred) Familiarity with networking fundamentals or Linux environments
• (Preferred) Experience with tooling such as Atlassian products or similar platforms