Estimator – Vehicle Repair & Insurance Experience Lead

Boyd Group Services; Paducah (KY); Presencial; USD 63.000 - 77.000; Jornada completa

Descripción de la vacante

Boyd Group Services in Paducah, KY is seeking an Estimator to deliver an outstanding customer experience by creating accurate vehicle repair estimates and coordinating repair needs with customers and insurers.

You will document damages, specify parts, and work with the team to meet KPIs. The role offers opportunities for I-CAR training and DRP compliance; a high school diploma, basic computer skills, and a valid driver’s license are required.

Formación

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsabilidades

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Conocimientos

Basic Computer Skills

Valid Driver's License

I-CAR Training

Awareness to find answers

DRP compliance

Educación

High School Diploma or equivalent

Descripción del empleo

Boyd Group Services in Paducah, KY is seeking an Estimator to deliver an outstanding customer experience by creating accurate vehicle repair estimates and coordinating repair needs with customers and insurers.

You will document damages, specify parts, and work with the team to meet KPIs. The role offers opportunities for I-CAR training and DRP compliance; a high school diploma, basic computer skills, and a valid driver’s license are required.