Estimator – Auto Repair Damage & Customer Experience

Boyd Group Services; Jeffersonville (IN); On-site; USD 63,000 - 77,000; Full time

Job summary

Boyd Group Services in Jeffersonville, IN, is seeking an Estimator to deliver exceptional customer service while preparing accurate repair estimates and coordinating vehicle repairs. You will document damage, determine required parts, and communicate with customers and insurers to drive timely, quality outcomes.

The role emphasizes collaboration with the management team, adherence to DRP and insurance guidelines, and ongoing training.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Document and update every customer interaction with relevant details
• Guide customers through the repair process and provide excellent service
• Ensure compliance with insurance client requirements and metrics
• Follow WOW Operating Ways for customer drop-offs and repair planning
• Communicate customer requests to the right team members
• Provide positive energy when greeting customers in person and by phone
• Understand Insurance programs and procedures
• Participate in daily production walks with management
• Support team members as needed
• Attend Health & Safety and staff meetings when required
• Attend training sessions and workshops as recommended by Store Manager

Skills

Customer service

Communication

Attention to detail

Team coordination

Insurance knowledge

Education

High School Diploma or equivalent

I-CAR Training (willing to complete)

Tools

DRP software

Job description

Boyd Group Services in Jeffersonville, IN, is seeking an Estimator to deliver exceptional customer service while preparing accurate repair estimates and coordinating vehicle repairs. You will document damage, determine required parts, and communicate with customers and insurers to drive timely, quality outcomes.

The role emphasizes collaboration with the management team, adherence to DRP and insurance guidelines, and ongoing training.