Estimator: Precision Damage & Customer Experience Lead

Gerber Collision & Glass; Salem (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Health Insurance Day 1

401(k) Match

Short-Term Disability

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating accurate vehicle damage estimates and coordinating repairs. You will communicate with customers and insurers throughout the repair process, ensuring alignment with team KPIs.

You’ll assess damage, document repairs, and verify parts replacement while maintaining strong collaboration with the repair team to drive efficient outcomes.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

DRP Compliance

1-year DRP experience

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating accurate vehicle damage estimates and coordinating repairs. You will communicate with customers and insurers throughout the repair process, ensuring alignment with team KPIs.

You’ll assess damage, document repairs, and verify parts replacement while maintaining strong collaboration with the repair team to drive efficient outcomes.