Collision Estimator & Customer Experience Lead

Holdings LLC; Tallahassee (FL); On-site; USD 60,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Holidays & PTO

Insurance from day 1

401(k) plan

Short-term disability & life insurance

Continuing education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking a detail-oriented Estimator to deliver exceptional customer experiences by coordinating repairs, communicating with customers and insurers, and accurately assessing vehicle damage for parts and repairs.

You will work with the team to meet KPIs and ensure smooth repair operations, with responsibilities spanning documentation, insurance requirements, and daily production walks.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP's; minimum 1 year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Driver's license

I-CAR training

DRP compliance

Basic tech aptitude

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking a detail-oriented Estimator to deliver exceptional customer experiences by coordinating repairs, communicating with customers and insurers, and accurately assessing vehicle damage for parts and repairs.

You will work with the team to meet KPIs and ensure smooth repair operations, with responsibilities spanning documentation, insurance requirements, and daily production walks.