Estimator – Collision Repair & Customer Experience

Gerber Collision & Glass; New Albany (IN); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Health Insurance

401(k) Match

Life Insurance

Education Assistance

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an outstanding customer experience by accurately assessing vehicle damage, creating repair estimates, and coordinating repairs with customers and insurance companies. You will document repairs and parts needs and keep clients informed throughout the process.

The role emphasizes collaboration with team members to meet facility KPIs and ensure smooth workflow, with training in DRP processes and I-CAR as part of the development path.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

OE guidelines

Repair knowledge

I-CAR training

DRP compliance

Basic computer skills

Driver's license

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an outstanding customer experience by accurately assessing vehicle damage, creating repair estimates, and coordinating repairs with customers and insurance companies. You will document repairs and parts needs and keep clients informed throughout the process.

The role emphasizes collaboration with team members to meet facility KPIs and ensure smooth workflow, with training in DRP processes and I-CAR as part of the development path.