Estimator in Training: Collision & Glass

Gerber Collision & Glass; Fort Wayne (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 holidays

Health, dental & vision insurance from

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass in Fort Wayne, Indiana, is hiring for a role supporting collision repair operations. You will greet customers, map vehicle damage, upload documentation to CCC One, and coordinate with production and insurance adjustments to keep timelines on track.

The position requires a high school diploma or GED, 16 I-CAR units within the first year, and prior customer service experience. Knowledge of Photo-imaging software is a plus and a strong orientation to safety and accuracy is

Qualifications

• High school diploma or GED required.
• Prior customer service experience.
• Must complete 16 I-CAR units within 12 months of employment.
• Preferred: 4–6 years related work experience; photo-imaging software experience preferred.

Responsibilities

• Greet customers at repair drop-off and build rapport.
• Map damage with customer and identify WOW opportunities.
• Handle repair mapping and initial photographs; upload to CCC One with timestamps.
• Notify production of arrivals and verify estimate during teardown.
• Finalize estimates using Repair Planning Template and coordinate with repairs team.
• Set promise dates and communicate with customers; update regularly per standards.
• Assist insurance adjusters and re-inspectors as needed.
• Participate in production meetings and follow up with customers about next steps.

Skills

Excellent communication

Computer literacy

Microsoft products

Decision making

Education

High school diploma/GED

I-CAR units (16 within 12 months)

Tools

CCC One

Photo-imaging software

Job description

Gerber Collision & Glass in Fort Wayne, Indiana, is hiring for a role supporting collision repair operations. You will greet customers, map vehicle damage, upload documentation to CCC One, and coordinate with production and insurance adjustments to keep timelines on track.

The position requires a high school diploma or GED, 16 I-CAR units within the first year, and prior customer service experience. Knowledge of Photo-imaging software is a plus and a strong orientation to safety and accuracy is