Collision Estimator: Drive Repairs & Customer Experience

Mobile Auto Solutions, LLC; Newcastle (OK); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

Paid holidays

Day 1 Insurance

401(k) with match

Disability & Life Insurance

Continuing Education

Safety glasses

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is hiring an Estimator to deliver an exceptional customer experience by accurately appraising vehicle damage, coordinating repairs, and communicating with customers and insurers throughout the process.

The role requires a High School Diploma or equivalent, a valid driver's license, and willingness to complete I-CAR training. You will collaborate with a team to meet KPIs and participate in production walks.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

I-CAR Training

DRP compliance

Basic Computer Skills

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is hiring an Estimator to deliver an exceptional customer experience by accurately appraising vehicle damage, coordinating repairs, and communicating with customers and insurers throughout the process.

The role requires a High School Diploma or equivalent, a valid driver's license, and willingness to complete I-CAR training. You will collaborate with a team to meet KPIs and participate in production walks.