Estimator — Drive Customer Experience in Auto Repair

Boyd Group; Madisonville (KY); On-site; USD 63,000 - 77,000; Full time

Job summary

Mobile Auto Solutions, LLC in Madisonville, KY is seeking an Estimator to deliver exceptional customer experiences by preparing accurate vehicle damage appraisals, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process.

The Estimator will assess damage, document repairs, support the team to meet KPIs, and participate in production walks while upholding DRP requirements and safety.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

DRP compliance knowledge

I-CAR Training willingness

Attention to detail

Customer service mindset

Education

High School Diploma or equivalent

Job description

Mobile Auto Solutions, LLC in Madisonville, KY is seeking an Estimator to deliver exceptional customer experiences by preparing accurate vehicle damage appraisals, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process.

The Estimator will assess damage, document repairs, support the team to meet KPIs, and participate in production walks while upholding DRP requirements and safety.