Auto Repair Estimator & Customer Experience Lead

Mobile Auto Solutions, LLC; West Pensacola (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Mobile Auto Solutions, LLC is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage and coordinating repairs. You will document all interactions and communicate with customers and insurers throughout the process.

The role requires knowledge of OE guidelines, DRP processes, and at least 1 year of DRP experience, with strong computer skills and a high school diploma. On-site work and ongoing training are part of the position.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.

Responsibilities

• Document every customer interaction with pertinent details.
• Provide accurate, timely information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and DRP processes.
• Communicate requests to the appropriate team members and maintain positive customer interactions.
• Participate in site meetings and training sessions as needed.

Skills

Customer service

Communication

Attention to detail

Basic computer skills

Education

High School Diploma or equivalent

Job description

Mobile Auto Solutions, LLC is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage and coordinating repairs. You will document all interactions and communicate with customers and insurers throughout the process.

The role requires knowledge of OE guidelines, DRP processes, and at least 1 year of DRP experience, with strong computer skills and a high school diploma. On-site work and ongoing training are part of the position.