Customer-Centric Vehicle Estimator | Repair & KPI Champion

Mobile Auto Solutions, LLC; Ozark (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

Mobile Auto Solutions, LLC in Ozark, AL is seeking an Estimator to enhance the customer experience by creating accurate estimates and coordinating repairs. You will communicate with customers and insurance companies, document interactions, and ensure adherence to DRP requirements.

The role involves calculating damage, detailing repairs and parts, and collaborating with the team to meet KPIs while maintaining excellent service standards.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

I-CAR Training

DRP Compliance

Driver's License

Education

High School Diploma or equivalent

Job description

Mobile Auto Solutions, LLC in Ozark, AL is seeking an Estimator to enhance the customer experience by creating accurate estimates and coordinating repairs. You will communicate with customers and insurance companies, document interactions, and ensure adherence to DRP requirements.

The role involves calculating damage, detailing repairs and parts, and collaborating with the team to meet KPIs while maintaining excellent service standards.