Estimator: Drive Customer Experience in Auto Repair

Mobile Auto Solutions, LLC; Green Bay (WI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Paid Holidays

Medical, Dental & Vision Insurance

401(k) Retirement Plan with company 1:

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Continuing Education Opportunities

Safety Glasses provided

Uniform Stipend

Daily Pay option available

Job summary

Gerber Collision & Glass, part of The Boyd Group, is seeking an Estimator at our Green Bay, WI location. You will appraise vehicle damage, prepare estimates, and coordinate repairs while maintaining clear communication with customers and insurers to ensure a smooth experience.

Key duties include documenting interactions, guiding customers through the repair process, and ensuring DRP and insurance requirements are met. A strong focus on KPIs and teamwork is required.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication,and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI’s by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Skills

Basic Computer Skills

Awareness to find answers

Valid Driver’s License

DRP Compliance (1+ year)

Education

High School Diploma

I-CAR Training (willing to complete)

Job description

Gerber Collision & Glass, part of The Boyd Group, is seeking an Estimator at our Green Bay, WI location. You will appraise vehicle damage, prepare estimates, and coordinate repairs while maintaining clear communication with customers and insurers to ensure a smooth experience.

Key duties include documenting interactions, guiding customers through the repair process, and ensuring DRP and insurance requirements are met. A strong focus on KPIs and teamwork is required.