Collision Estimator: Drive Customer Experience & Precise Repairs

Boyd Group Services; Milwaukee (WI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Paid PTO

Parental Leave

Holiday pay

Medical Insurance

401(k) Plan

Disability & Life Insurance

Education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Milwaukee, WI seeks an Estimator to deliver exceptional customer experiences by creating accurate vehicle repair estimates and coordinating needed repairs with customers and insurers. You’ll align with the team to meet KPIs and ensure smooth repair progress from intake to delivery.

The role requires a High School diploma, knowledge of repairs/OE guidelines, DRP compliance, and willingness to complete I-CAR training. A valid driver’s license is essential.

Qualifications

• Knowledge of Repairs and OE Guidelines
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Customer service

Communication

Basic computer skills

I-CAR training willingness

Driver's license

DRP compliance experience

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Milwaukee, WI seeks an Estimator to deliver exceptional customer experiences by creating accurate vehicle repair estimates and coordinating needed repairs with customers and insurers. You’ll align with the team to meet KPIs and ensure smooth repair progress from intake to delivery.

The role requires a High School diploma, knowledge of repairs/OE guidelines, DRP compliance, and willingness to complete I-CAR training. A valid driver’s license is essential.