Collision Estimator & Customer Experience Lead

Gerber Collision & Glass; Town of Beaver Dam (WI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

PTO

Parental Leave

Medical Insurance

401(k) with match

Dental & Vision

Job summary

Gerber Collision & Glass in Beaver Dam, WI, is seeking an Estimator to accurately assess vehicle damage, prepare estimates, and coordinate repair needs with customers and insurers. You will document all steps, communicate clearly, and ensure adherence to DRP and WOW standards.

The role requires a High School Diploma or equivalent, a valid driver’s license, and basic computer skills. Prior DRP experience and I-CAR training are a plus.

Qualifications

• Basic computer skills are required.
• Familiarity with DRP processes and procedures.
• I-CAR training or equivalent automotive repair knowledge preferred.
• Must have a valid driver’s license.

Responsibilities

• Provide exceptional customer experience while coordinating repair needs and estimating parts.
• Document and communicate repair plans and costs to customers and insurance companies.
• Ensure compliance with insurance programs, DRP requirements and WOW Operating Ways.
• Participate in daily production walks and team meetings to meet KPIs.
• Assist team members and participate in ongoing training as required.

Skills

Basic Computer Skills

DRP Compliance

I-CAR Training

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Beaver Dam, WI, is seeking an Estimator to accurately assess vehicle damage, prepare estimates, and coordinate repair needs with customers and insurers. You will document all steps, communicate clearly, and ensure adherence to DRP and WOW standards.

The role requires a High School Diploma or equivalent, a valid driver’s license, and basic computer skills. Prior DRP experience and I-CAR training are a plus.