Estimator: Drive Customer Experience & Auto Repairs

JHCC Holdings LLC; Eldersburg (MD); Sur place; USD 63 000 - 77 000; Plein temps

Résumé du poste

The Boyd Group is seeking an Estimator in Eldersburg, MD to accurately assess vehicle damage, document repairs, and coordinate with customers and insurers. The role emphasizes outstanding customer experience and collaboration with the repair team.

The position requires knowledge of repair standards, basic computer skills, and at least 1 year of experience, with I-CAR training and a valid license advantageous. Compensation reflects the responsibilities and market norms.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsabilités

• Document every customer interaction accurately and efficiently.
• Provide customers with accurate information and guide them through the repair process.
• Ensure compliance with insurance client requirements and DRP processes.
• Participate in production walks with management and attend staff meetings as required.
• Communicate customer requests to appropriate team members and maintain positive customer contact.

Connaissances

Basic Computer Skills

Compliance for DRP’s

1-year experience

Formation

High School Diploma or equivalent

I-CAR Training

Description du poste

The Boyd Group is seeking an Estimator in Eldersburg, MD to accurately assess vehicle damage, document repairs, and coordinate with customers and insurers. The role emphasizes outstanding customer experience and collaboration with the repair team.

The position requires knowledge of repair standards, basic computer skills, and at least 1 year of experience, with I-CAR training and a valid license advantageous. Compensation reflects the responsibilities and market norms.