Estimator: Customer Experience Lead (Auto Repairs)

Gerber Collision & Glass; Manchester (TN); On-site; USD 64,000 - 86,000; Full time

Job summary

Gerber Collision & Glass in Manchester, TN seeks an Estimator to deliver exceptional customer experience while creating repair estimates and coordinating with customers and insurers throughout the process. The Estimator assesses vehicle damage, documents needed repairs, and aligns with the team to achieve KPIs.

Responsibilities include documenting interactions, providing timely information to customers, and ensuring compliance with DRP and insurance requirements.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP’s minimum of 1-year experience.

Responsibilities

• Document and update customer interactions accurately.
• Provide timely information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Communicate customer requests to the team and support staff.
• Participate in daily production walks and team meetings.

Skills

Basic computer skills

Valid driver’s license

DRP compliance

I-CAR training

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Manchester, TN seeks an Estimator to deliver exceptional customer experience while creating repair estimates and coordinating with customers and insurers throughout the process. The Estimator assesses vehicle damage, documents needed repairs, and aligns with the team to achieve KPIs.

Responsibilities include documenting interactions, providing timely information to customers, and ensuring compliance with DRP and insurance requirements.