Estimator - Collision Repair: Growth & Benefits

Mobile Auto Solutions, LLC; Franklin (TN); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays

Medical, Dental & Vision Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Continuing Education Opportunities

Safety Glasses provided

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Franklin, TN, is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, preparing repair plans and coordinating with insurance providers. The Estimator works to document required repairs and parts, aligning with team KPIs throughout the repair process.

You will collaborate with the team to ensure effective communication, maintain compliance with DRP and WOW standards, and support ongoing training, including I-CAR.

Qualifications

• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s, minimum 1 year experience.
• Willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Repair OE Knowledge

Basic Computer Skills

Driver's License

I-CAR Training

DRP Compliance

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Franklin, TN, is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, preparing repair plans and coordinating with insurance providers. The Estimator works to document required repairs and parts, aligning with team KPIs throughout the repair process.

You will collaborate with the team to ensure effective communication, maintain compliance with DRP and WOW standards, and support ongoing training, including I-CAR.