Collision Estimator - Drive Customer Experience & Repairs

Mobile Auto Solutions, LLC; Marco Island, Northern (FL, KY); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

PTO

Paid Parental Leave

Paid Holidays

Medical Insurance

401(k)

Short-Term Disability

Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating accurate vehicle estimates and coordinating repairs with customers and insurers. The role emphasizes clear communication, damage assessment, and adherence to DRP procedures to support facility KPIs.

The Estimator will collaborate with the management team, contribute to daily production walks, and participate in ongoing training to stay current with industry standards.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Customer service

Communication

DRP Knowledge

I-CAR Training

Driver's License

Education

High School Diploma

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating accurate vehicle estimates and coordinating repairs with customers and insurers. The role emphasizes clear communication, damage assessment, and adherence to DRP procedures to support facility KPIs.

The Estimator will collaborate with the management team, contribute to daily production walks, and participate in ongoing training to stay current with industry standards.