Estimator - Collision Repair & Customer Experience

Mobile Auto Solutions, LLC; McDonough (GA); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Medical, Rx, Dental & Vision

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education

Safety glasses provided

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to provide exceptional customer experiences while creating estimates and coordinating repairs. The role involves assessing vehicle damage, documenting parts replacement, and ensuring alignment with KPIs across the team.

Preferred qualifications include knowledge of repairs and OE guidelines, high school diploma, and willingness to complete I-CAR training; valid driver's license is required.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Communicate all customer requests and needs to appropriate team members
• Maintain the store's KPI’s by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Skills

Awareness of where to look for answers

Basic Computer Skills

DRP compliance

I-CAR Training

Education

High School Diploma or equivalent

Knowledge of Repairs and OE Guidelines

I-CAR Training

Valid Driver’s License

Job description

Gerber Collision & Glass is seeking an Estimator to provide exceptional customer experiences while creating estimates and coordinating repairs. The role involves assessing vehicle damage, documenting parts replacement, and ensuring alignment with KPIs across the team.

Preferred qualifications include knowledge of repairs and OE guidelines, high school diploma, and willingness to complete I-CAR training; valid driver's license is required.