Estimator – Collision Repair & Customer Experience

Gerber Collision & Glass; Sauk City (WI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off (PTO)

Paid holidays

Medical, dental & vision insurance

Continuing education opportunities

Job summary

Gerber Collision & Glass in Sauk City, WI is seeking an Estimator to deliver an exceptional customer experience by creating accurate vehicle damage appraisals and coordinating repairs.

You will communicate with customers and insurance companies, document interactions, guide the repair process, and collaborate with the team to meet KPIs.

A high school diploma and at least 1 year of experience are required; I-CAR training and a valid driver's license are needed.

Qualifications

• Knowledge of Repairs and OE Guidelines
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Document and update customer interactions with pertinent details
• Provide customers with accurate information and guide them through the repair process
• Ensure compliance with insurance client requirements and DRP procedures
• Participate in daily production walks and team meetings as required
• Maintain store KPIs by optimal performance and teamwork

Skills

Repair knowledge

OE guidelines

Basic computing

DRP compliance

1-year experience

I-CAR training

Driver's license

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Sauk City, WI is seeking an Estimator to deliver an exceptional customer experience by creating accurate vehicle damage appraisals and coordinating repairs.

You will communicate with customers and insurance companies, document interactions, guide the repair process, and collaborate with the team to meet KPIs.

A high school diploma and at least 1 year of experience are required; I-CAR training and a valid driver's license are needed.