Estimator – Auto Collision Repair & Customer Experience

Gerber Payroll Services, Inc.; Erie (Erie County); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Health Insurance

401(k) Retirement Plan

Continuing Education Opportunities

Job summary

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage and coordinating repairs with customers and insurance providers. The role requires documenting communication, ensuring DRP compliance, and collaborating with leadership to meet KPIs.

The position emphasizes strong attention to detail, current knowledge of OE guidelines, and a commitment to safety and continuous training within our WOW operating framework.

Qualifications

• Knowledge of Repairs and OE Guidelines
• Basic Computer Skills
• Awareness of where to look for answers
• Compliance for DRP’s
• Minimum of 1-year experience; willingness to complete I-CAR Training

Responsibilities

• Document and update customer interactions with pertinent details
• Provide accurate information and guide customers through the repair process
• Ensure compliance with insurance client requirements and metrics
• Follow WOW Operating Ways for drops, repair planning, and communication
• Convey customer requests to appropriate team members
• Maintain positive energy when greeting customers in person or by phone
• Understand required insurance programs and procedures
• Participate in daily production walks with Management
• Support team members as needed
• Attend Health & Safety and staff meetings
• Attend training sessions and workshops as recommended by Store Manager

Skills

Knowledge of Repairs & OE Guidelines

Basic Computer Skills

Awareness of where to look for answers

Customer service orientation

Insurance processes familiarity

Education

High School Diploma or equivalent

I-CAR Training

Job description

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage and coordinating repairs with customers and insurance providers. The role requires documenting communication, ensuring DRP compliance, and collaborating with leadership to meet KPIs.

The position emphasizes strong attention to detail, current knowledge of OE guidelines, and a commitment to safety and continuous training within our WOW operating framework.