Estimator – Collision Repair & Customer Experience

Holdings LLC; Town of Minocqua (WI); On-site; USD 47,000 - 90,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Health Insurance Day 1

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver outstanding customer experience by accurately assessing vehicle damage and coordinating repairs with customers and insurance providers. You will document details, guide clients through the repair process and ensure compliance with DRP and WOW standards.

This role emphasizes collaboration with the management team, daily production walks, and ongoing training to uphold KPIs and service excellence.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's Minimum of 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily "production walks" with the Management Team, as required.
• Support all team members when requiredParticipate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP's

I-CAR Training

Valid Driver's License

Education

High School Diploma or equivalent

Knowledge of Repairs and OE Guidelines

Job description

Gerber Collision & Glass is seeking an Estimator to deliver outstanding customer experience by accurately assessing vehicle damage and coordinating repairs with customers and insurance providers. You will document details, guide clients through the repair process and ensure compliance with DRP and WOW standards.

This role emphasizes collaboration with the management team, daily production walks, and ongoing training to uphold KPIs and service excellence.