Estimator – Collision Repair & Customer Experience

Gerber Collision & Glass; College Park (MD); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Medical Insurance

401(k) with company match

Continuing Education Opportunities

Retirement Plan

Job summary

Gerber Collision & Glass is seeking an Estimator in the College Park, MD area to assess vehicle damage, prepare accurate estimates, and coordinate repairs with customers and insurance providers. The role emphasizes delivering a superior customer experience and aligning with team KPIs.

The position requires knowledge of repairs and OE guidelines, a high school diploma, basic computer skills, and willingness to complete I-CAR training. Valid driver’s license preferred and DRP compliance expected.

Qualifications

• Knowledge of vehicle repairs and OE guidelines.
• Basic computer skills for estimating and documentation.
• Strong attention to detail and accuracy in damage appraisal.

Responsibilities

• Document and update every customer interaction with details.
• Guide customers through the repair process and communicate with insurers.
• Ensure compliance with DRP requirements and WOW Operating Ways.
• Participate in daily production walks and support team members as needed.

Skills

Basic Computer Skills

OE Guidelines Knowledge

Customer Service Mindset

Education

High School Diploma or equivalent

I-CAR Training (willing to complete)

Job description

Gerber Collision & Glass is seeking an Estimator in the College Park, MD area to assess vehicle damage, prepare accurate estimates, and coordinate repairs with customers and insurance providers. The role emphasizes delivering a superior customer experience and aligning with team KPIs.

The position requires knowledge of repairs and OE guidelines, a high school diploma, basic computer skills, and willingness to complete I-CAR training. Valid driver’s license preferred and DRP compliance expected.