Estimator - Collision Repair | Top Earnings & Benefits

Mobile Auto Solutions, LLC; Gambrills (MD); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

Medical, Prescription Drug, Dental & V

Vision Insurance

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &/

Life Insurance

Continuing Education Opportunities

Safety Glasses

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Maryland is seeking an Estimator to deliver an exceptional customer experience while creating estimates and coordinating repair needs. You will document damage, inform customers and insurers, and collaborate with the team to meet KPIs.

The role requires knowledge of repairs, a high school diploma, basic computer skills, and DRP experience. May require I-CAR training and a valid driver’s license. Company offers comprehensive benefits and growth opportunities.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Valid Driver’s License

Basic Computer Skills

DRP Compliance

1+ year DRP experience

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Maryland is seeking an Estimator to deliver an exceptional customer experience while creating estimates and coordinating repair needs. You will document damage, inform customers and insurers, and collaborate with the team to meet KPIs.

The role requires knowledge of repairs, a high school diploma, basic computer skills, and DRP experience. May require I-CAR training and a valid driver’s license. Company offers comprehensive benefits and growth opportunities.