Estimator - Collision & Glass: Precise Damage Quotes

Holdings LLC; Town of Sun Prairie (WI); Sur place; USD 47 000 - 80 000; Plein temps

Avantages offerts par ce poste

PTO

Parental Leave (2 weeks)

Holidays (6)

Health Insurance Day 1

401(k) with company match

Short-Term Disability & Life Insurance

Education opportunities

Safety glasses provided

Uniform stipend

Daily Pay option

Résumé du poste

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by creating accurate vehicle damage estimates and coordinating repairs with customers and insurance providers. You will help the team meet KPIs, communicate clearly with clients, and guide them through the repair process from intake to delivery.

A high school diploma or equivalent, knowledge of repairs and OE guidelines, and a willingness to complete I-CAR training are required, along with basic

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Must be willing to complete I-CAR Training.
• Valid Driver's License.
• Basic Computer Skills.

Responsabilités

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store's KPI's by maximizing role performance.
• Uphold the company's Core Values : Honesty, Integrity & Respect.

Connaissances

Awareness to answers

Basic computer skills

DRP compliance

I-CAR training

Driver's license

Formation

High school diploma or equivalent

Knowledge of repairs and OE guidelines

Description du poste

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by creating accurate vehicle damage estimates and coordinating repairs with customers and insurance providers. You will help the team meet KPIs, communicate clearly with clients, and guide them through the repair process from intake to delivery.

A high school diploma or equivalent, knowledge of repairs and OE guidelines, and a willingness to complete I-CAR training are required, along with basic