Estimator, Auto Collision Repair – Customer Experience

Gerber Collision & Glass; Alexandria (MN); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Health insurance

401(k) retirement plan

Company-paid disability & life

Job summary

Gerber Collision & Glass is seeking an Estimator in Minnesota to assess vehicle damage, prepare repairs, and communicate with customers and insurers throughout the repair journey. You will document interactions, ensure accuracy, and coordinate with the repair team to align with KPIs and WOW standards.

The role requires knowledge of OE guidelines, at least 1 year of experience, basic computer skills, and a valid driver’s license, with I-CAR training encouraged.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Willingness to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document every customer interaction accurately and promptly.
• Provide customers with accurate information and guide them through the repair process.
• Ensure compliance with insurance client requirements and DRP processes.
• Participate in production walks with the management team and attend safety meetings.
• Support team members and help maintain store KPIs.
• Uphold WOW Operating Way principles and company values.

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s

Minimum 1-year experience

I-CAR Training

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator in Minnesota to assess vehicle damage, prepare repairs, and communicate with customers and insurers throughout the repair journey. You will document interactions, ensure accuracy, and coordinate with the repair team to align with KPIs and WOW standards.

The role requires knowledge of OE guidelines, at least 1 year of experience, basic computer skills, and a valid driver’s license, with I-CAR training encouraged.