Estimator - Auto Collision & Glass Repair Expert

Boyd Group; New Albany (IN); Hybride; USD 63 000 - 77 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Paid Parental Leave

Paid Holidays

Health Insurance

401(k)

Disability & Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Résumé du poste

Gerber Collision & Glass in New Albany, IN seeks an Estimator to provide an exceptional customer experience by creating accurate estimates, coordinating repair needs, and communicating with customers and insurers throughout the process.

The role requires knowledge of repairs and OE guidelines, a high school diploma, basic computer skills, DRP compliance, and a willingness to complete I-CAR training; valid driver's license is required.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsabilités

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Connaissances

Basic Computer Skills

DRP experience

I-CAR Training

Valid Driver’s License

Formation

High School Diploma or equivalent

Description du poste

Gerber Collision & Glass in New Albany, IN seeks an Estimator to provide an exceptional customer experience by creating accurate estimates, coordinating repair needs, and communicating with customers and insurers throughout the process.

The role requires knowledge of repairs and OE guidelines, a high school diploma, basic computer skills, DRP compliance, and a willingness to complete I-CAR training; valid driver's license is required.