Estimator – Auto Collision & Glass (Client-Focused)

Gerber Collision (Tennessee), Inc.; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

PTO

Parental Leave

Medical Insurance Day 1

401(k) Match

Disability & Life Insurance

Continuing Education

Job summary

Gerber Collision & Glass in the East Tennessee Tri-Cities area seeks an Estimator to deliver exceptional customer experience by creating accurate estimates and coordinating repair needs. You’ll communicate with customers and insurance companies, ensuring repairs meet KPIs and WOW standards.

The role requires at least 1 year of experience, knowledge of OE guidelines, and basic computer skills. Training and safety meetings are part of the position with opportunities for growth.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Basic Computer Skills; DRP compliance.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Customer service

Communication

DRP compliance

OE guidelines

1 year experience

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in the East Tennessee Tri-Cities area seeks an Estimator to deliver exceptional customer experience by creating accurate estimates and coordinating repair needs. You’ll communicate with customers and insurance companies, ensuring repairs meet KPIs and WOW standards.

The role requires at least 1 year of experience, knowledge of OE guidelines, and basic computer skills. Training and safety meetings are part of the position with opportunities for growth.