Estimator Apprentice: Collision Repair Career Start

Gerber Collision & Glass; Alpharetta (GA); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Paid Time Off (PTO)

Parental Leave

Paid holidays

Insurance Day 1

401(k) match

Short-Term Disability

Life Insurance

Continuing Education

Safety glasses

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Alpharetta, GA is seeking an Estimator in Training to learn diagnosing and preparing repair estimates in line with insurer expectations and company guidelines. You will also work to communicate value to achieve a high close rate.

The role involves mapping damage with customers, taking photos, building a parts list, updating customers, coordinating with production, and supporting insurance claims processes.

Qualifications

• High school diploma or GED required.
• Prior customer service experience.
• Must complete 16 I-CAR units within first 12 months.
• Preferred: 4-6 years related work experience; photo-imaging software experience preferred.

Responsibilities

• Greet customer at repair drop off and build rapport.
• Map damage with customer and identify WOW opportunities.
• Take initial photographs and upload photos/notes to CCC One.
• Notify production of arrival and place in production queue.
• Finalize estimate using Repair Planning Template.
• Coordinate with repair team on windshield notations and parts list.
• Set promise date and review estimate with customer.
• Update customer regularly per management standards.
• Assist insurance adjusters with damage reports and re-inspections.

Skills

Excellent communication

Computer literate

Good decision-making

Education

High school diploma/GED

16 I-CAR units in first 12 months

4-6 years related work experience (preferred)

Tools

CCC One

Photo-imaging software

Job description

Gerber Collision & Glass in Alpharetta, GA is seeking an Estimator in Training to learn diagnosing and preparing repair estimates in line with insurer expectations and company guidelines. You will also work to communicate value to achieve a high close rate.

The role involves mapping damage with customers, taking photos, building a parts list, updating customers, coordinating with production, and supporting insurance claims processes.