Estimator Apprentice: Learn & Earn in Collision Repair

Mobile Auto Solutions, LLC; Montgomery (AL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Medical, dental & vision insurance Day

401(k) with company match

Disability & life insurance

Education opportunities

Safety glasses provided

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass is seeking an Estimator in Training to learn diagnosing and preparing repair estimates under the guidance of an experienced Estimator, following insurance partner and company guidelines. This role focuses on accurate, thorough, and profitable estimates and on communicating value to customers to achieve a high close rate.

The position collaborates with customers to map damage, takes photos, uploads to CCC One, and coordinates with production to finalize parts lists and

Qualifications

• High school diploma/GED required.
• Prior customer service experience.
• Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
• Preferred: 4-6 years related work experience.
• Photo-imaging software experience preferred.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greets customer at repair drop off and builds rapport.
• Maps damage with customer (previous, current loss, WOW opportunities).
• Handles repair mapping, takes initial photographs. Uploads photos and notes to CCC One, along with arrival time, etc.
• Notifies production that vehicle has arrived and places in production queue. Verifies estimate during teardown.
• Finalizes estimate using proper Repair Planning Template.
• Works with repair team to make sure notations on windshield are correct and complete. Puts together final parts list.
• Uses Promise Date Calculator to set promise date. Calls customer to review estimate and promise date.
• Updates customer regularly (with frequency, according to standards determined by management).
• Participates in and contributes to the regularly scheduled production meetings.
• Calls customers whose cars will be completed the next day. Schedules with customer.
• Follow up with technicians after vehicle tear down and make adjustments to estimate if needed.
• Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors.

Skills

Excellent communication

Computer literate

Good judgment

Customer service

Education

High school diploma/GED

I-CAR 16 units within 12 months

Tools

CCC One

Photo-imaging software

Job description

Gerber Collision & Glass is seeking an Estimator in Training to learn diagnosing and preparing repair estimates under the guidance of an experienced Estimator, following insurance partner and company guidelines. This role focuses on accurate, thorough, and profitable estimates and on communicating value to customers to achieve a high close rate.

The position collaborates with customers to map damage, takes photos, uploads to CCC One, and coordinates with production to finalize parts lists and