Estate Administration & Tenant Support Officer

Hong Kong Housing Society; American Samoa; On-site; USD 23,000 - 31,000; Full time

Job summary

Hong Kong Housing Society is hiring an Assistant Officer I (SEWS - Property management) to support daily estate operations, prepare documents, and handle tenant inquiries. The role requires strong typing, coordination, and sound knowledge of property management practices.

The successful candidate will maintain records, assist with maintenance coordination, manage fees and rents where applicable, and work as part of a professional estate management team in a fast-paced environment.

Qualifications

• 5 passes in HKCEE including English and Chinese, or equivalent /5 subjects in HKDSE attaining level 2 in English Language & Chinese Language.
• At least 5 years’ clerical or customer services experience with at least 3 years in customer services industries.
• Some knowledge of estate management related industry terms.
• PC skills such as PowerPoint, Excel & MS Word, and Chinese word processing.
• Good typing skills and strong communication, coordination and interpersonal abilities.

Responsibilities

• Prepare correspondence and reports by typing drafts from superiors and filing data into standard documents.
• File correspondence and documents according to established filing systems.
• Handle tenants’ enquiries by explaining policies and recording information for follow-up.
• Address tenants’ complaints or repair requests and arrange tentative maintenance plans.
• Provide administrative support to maintenance by arranging appointments and handling charges and receipts.
• Ensure availability of sundries and maintain stock records and order documents.

Skills

Typing skills

Communication skills

Interpersonal skills

Team player

Education

HKCEE/HKDSE passes

Tools

PowerPoint

Excel

MS Word

Chinese Word Processing

Job description

Hong Kong Housing Society is hiring an Assistant Officer I (SEWS - Property management) to support daily estate operations, prepare documents, and handle tenant inquiries. The role requires strong typing, coordination, and sound knowledge of property management practices.

The successful candidate will maintain records, assist with maintenance coordination, manage fees and rents where applicable, and work as part of a professional estate management team in a fast-paced environment.