Customer Services Officer - Operation & Property Handover

Hong Kong Housing Society; American Samoa; On-site; USD 21,000 - 33,000; Full time

Job summary

Hong Kong Housing Society is seeking a Customer Services Officer to support operation and property handover processes. You will perform defects checks on new flats and monitor rectification works to safeguard HKHS interests.

Responsibilities include handling customer enquiries and complaints, coordinating handover planning with various teams, and providing logistics and clerical support. A diploma or higher with two years of relevant experience is required, along with good English and Chinese

Qualifications

• Diploma holder or above with a minimum of two years of relevant experience in property takeover, handover and customer service.
• Experience in the handover of large-scale residential properties is an advantage.
• Dedicated to work, good communication and interpersonal skills.
• Good spoken and written English and Chinese (Cantonese and Mandarin).
• Proficient PC skills in MS Office and Chinese word processing.

Responsibilities

• Perform defects checking for flat takeover and handover work of all newly built units.
• Monitor all defect rectification works are conducted on time, and ensure the company’s interest is protected at all times.
• Handle and follow up on customer enquiries and complaints, to ensure that all customers are well served promptly, courteously and professionally.
• Work with the various team in planning and implementing the handover of the new developments.
• Perform logistics, administrative and clerical support duties.
• Assist in managing sales arrangement and operation.
• Undertake any other duties assigned by the supervisor.

Skills

English

Chinese

Communication

Interpersonal

Education

Diploma or above

Tools

MS Office

Job description

Customer Services Officer - Operation & Property Handover

• Perform defects checking for flat takeover and handover work of all newly built units;
• Monitor all defect rectification works are conducted on time, and ensure the company’s interest is protected at all times;
• Handle and follow up on customer enquiries and complaints, to ensure that all customers are well served promptly, courteously and professionally;
• Work with the various team in planning and implementing the handover of the new developments;
• Perform logistics, administrative and clerical support duties;
• Assist in managing sales arrangement and operation;
• Undertake any other duties assigned by the supervisor.

The Person

• Diploma holder or above with a minimum of two years of relevant experience in property takeover, handover and customer service.
• Experience in the handover of large-scale residential properties is a definite advantage.
• Dedicated to work, good communication and interpersonal skills;
• Good spoken and written English and Chinese (Cantonese and Mandarin);
• Proficient PC skills in MS Office(Excel, Word, PowerPoint) and Chinese word processing;
• 5.5 days work per week and shift duty required;
• Willing to work on irregular hours and weekends or public holidays as necessary.

Established in 1948, the Hong Kong Housing Society (HKHS) is an independent and not-for-profit organisation dedicated to providing quality housing for the people of Hong Kong. With the support of the Government, the Housing Society has implemented various housing schemes to meet the evolving needs of the community.

As the first non-government public housing organisation in Hong Kong and the city’s “housing laboratory”, we keep progressing with the times to explore new solutions, using our own resources or in partnership with the Government, so as to help address different housing needs. This spirit of innovation is the cornerstone of our business development.

Established in 1948, the Hong Kong Housing Society (HKHS) is an independent and not-for-profit organisation dedicated to providing quality housing for the people of Hong Kong. With the support of the Government, the Housing Society has implemented various housing schemes to meet the evolving needs of the community.

As the first non-government public housing organisation in Hong Kong and the city’s “housing laboratory”, we keep progressing with the times to explore new solutions, using our own resources or in partnership with the Government, so as to help address different housing needs. This spirit of innovation is the cornerstone of our business development.

Sheung Wan, Central and Western District, HK